LibQUAL+
LibQUAL+ is a web-based survey designed by the Association of Research Libraries (ARL) to assess and improve library service quality. It helps libraries understand user perceptions of service quality and identify gaps between desired and perceived service levels. The survey focuses on three core dimensions: Affect of Service (focuses on the library staff and their interactions with users), Information Control (examines the quality and accessibility of library collections), and Library as Place (assesses the library's physical environment and atmosphere).
The survey results are analyzed to generate reports used to understand user perceptions and identify areas for improvement.
The LibQUAL+ survey was administered three times at Laurentian University. Below are the reports and any additional information.
2025
- Report
- Summary of the results (video)
2013
2007